HELPANKEPAI
Help & FAQ
Questions about using Ankepai, answers to common ones, and how to reach us.
Getting started
Can I buy tickets?
No. Ankepai doesn't sell or broker tickets. We only send on-sale reminders.
Why only one artist at a time?
Everything is built around one artist at a time. Tap “Switch” to follow another — each keeps its own history.
Which artists are coming?
Singers and bands who play concerts, added one at a time once their data is ready. We don't promise a list in advance.
Shows & setlists
Where does tour info come from?
From public announcements by artists, promoters and venues. We compile and check it, and list the source.
Are setlists accurate?
They come from public sources, listed for every show. Where sources disagree, the entry is marked “disputed”. Spot an error? Submit a correction and we'll update after review.
How are staple songs worked out?
From the shows on this tour with confirmed setlists: a song played at every one is a staple. With too few confirmed shows we don't make the call, and the page says how many shows it's based on.
How do on-sale alerts work?
Through WeChat service notifications. Turn on the alert for a tour date and allow the subscription — you'll get one message before tickets go on sale.
Is the Time Machine accurate?
Every event is dated and sourced. Events with a known year but no exact date stay out until confirmed.
My history
Does a stub prove I was there?
No, and we don't claim it does. Stubs are keepsakes; Ankepai doesn't verify them.
Are there rankings? Can I compare with others?
No. Ankepai shows only your own history and anonymous site-wide totals. No rankings, no comparisons.
Privacy & account
How is my personal data handled?
We only collect what features need. What we collect and how it's used is set out in the Privacy Policy.
Other
Why is there no Android app?
There's no date for Android yet. You can use the WeChat Mini Program for now.
Didn't find an answer?
Email help@ankepai.cn, or use Me › Help & Feedback in the Mini Program.